Responsible Gaming
at tq77bet

tq77bet was built with one clear belief: gambling should be an enjoyable, freely chosen leisure activity — never a source of financial hardship or emotional distress. We take our duty of care to every player in Bangladesh seriously, and responsible gaming is not a regulatory checkbox for us. It is a foundational principle that shapes how we design our platform, how we train our support team, and how we develop every feature we release.

The tq77bet responsible gaming framework is built around three pillars: prevention (keeping underage players off the platform and giving adults the tools they need before problems arise), intervention (detecting at-risk behaviour early and acting on it proactively), and support (making it easy for any player who needs help to get it quickly, without judgement).

We acknowledge that for a small percentage of people, gambling can become a problem. Problem gambling is a recognised condition, not a character flaw, and anyone experiencing it deserves compassionate, practical support. tq77bet is committed to being part of the solution — not part of the problem. Every tool, resource, and safeguard described on this page is available free of charge to all registered players.

Access to all real-money gambling services on tq77bet is strictly restricted to individuals who are 18 years of age or older. This is a non-negotiable condition of using our platform, and it applies equally to all players regardless of location within Bangladesh or payment method used.

How We Verify Age

Every player is required to complete identity and age verification as part of the KYC (Know Your Customer) process. Acceptable documents include:

• Bangladesh National Identity Card (NID) showing date of birth.
• Valid passport with a photograph and date of birth page.
• Driver's licence issued by the Bangladesh Road Transport Authority (BRTA).

Until KYC verification is successfully completed, withdrawal requests will be held and deposit limits may apply. tq77bet reserves the right to request additional documentation at any stage if there is reasonable doubt about a player's age or identity.

What Happens if an Underage Player Is Found

If tq77bet discovers or has reasonable grounds to believe that a registered player is under 18 years of age, the following steps are taken immediately:

• The account is suspended and access to all real-money features is blocked.
• All real-money deposits made by the underage player are refunded to the original payment source.
• Any winnings accumulated during the underage period are voided and not paid out.
• The account is permanently closed and the player is added to our internal underage player register.

Protecting Minors in Your Home

If you share a device with younger family members, we strongly recommend using browser-level parental controls, password-protecting your tq77bet account, and logging out fully after every session. Never share your login credentials with anyone, and never allow a minor to use a device while you are logged in to tq77bet.

tq77bet provides every player with a comprehensive set of account-level tools to manage their gambling activity. These tools are accessible directly through your account settings at any time and take effect immediately upon activation. You do not need to contact support to use most of these controls — they are designed to be self-service and instant.

Self-exclusion is the most powerful responsible gaming tool available on tq77bet. It is designed for players who feel that gambling has become — or is becoming — a problem in their life, and who need a firm, enforced break from the platform. Unlike a time-out, self-exclusion is a serious and binding commitment, not a casual pause.

Available Self-Exclusion Periods

• 30 days — A short-term break to reset perspective and regain balance.
• 90 days — A medium-term exclusion for players experiencing more significant difficulties.
• 6 months — For players who recognise a persistent problem and need extended distance from gambling.
• 1 year — For players with a serious problem who want a prolonged enforced break.
• Permanent / Indefinite — For players who wish to stop gambling with tq77bet for the foreseeable future with no defined end date.

What Self-Exclusion Covers

When a self-exclusion is active on your tq77bet account, the following restrictions apply without exception:

• Login access to your account is fully blocked for the duration of the exclusion.
• All promotional and marketing communications are suspended immediately.
• Any bonus offers or promotional emails are cancelled and will not resume until the exclusion period ends and you actively re-opt in.
• Any outstanding withdrawal requests at the time of exclusion are processed normally to your registered BDT payment method (bKash, Nagad, etc.).
• Your account balance is preserved and accessible once the exclusion period concludes (for time-limited exclusions).

How to Request Self-Exclusion

Self-exclusion can be initiated via Account Settings > Responsible Gaming > Self-Exclusion, or by contacting our support team directly via 24/7 live chat. Self-exclusion requests are processed immediately — there is no cooling-off period or review delay. Once activated, the exclusion cannot be reversed before its scheduled end date under any circumstances, including if you change your mind.

Problem gambling develops gradually. Most people who develop a gambling problem do not recognise it until it has significantly affected their finances, relationships, or mental health. Understanding the warning signs early is the most important step toward getting help before harm escalates.

tq77bet encourages every player to honestly reflect on their gambling behaviour from time to time. The following warning signs may indicate that gambling is moving from recreation into a problem:

Financial Warning Signs

• Spending more money on gambling than you originally intended or planned.
• Chasing losses — continuing to bet in an attempt to recover money you have already lost.
• Borrowing money, selling possessions, or taking advances from bKash or Nagad wallet limits to fund gambling.
• Neglecting household bills, rent, or essential expenses in Dhaka, Chittagong, or elsewhere in Bangladesh in order to have gambling funds.
• Lying to family members about how much money you have spent gambling.

Behavioural Warning Signs

• Feeling restless, irritable, or anxious when not gambling or when trying to cut down.
• Gambling to escape from problems, stress, or negative emotions rather than for entertainment.
• Repeated unsuccessful attempts to control, cut back, or stop gambling.
• Neglecting work, studies, or family responsibilities because of time spent gambling.
• Losing interest in hobbies and social activities that previously brought enjoyment.
• Thinking about gambling constantly — planning future sessions, replaying past bets in your mind.

Emotional Warning Signs

• Feeling shame, guilt, or depression after a gambling session, yet returning to gamble again shortly after.
• Using gambling as a coping mechanism for loneliness, anxiety, or personal difficulties.
• Hiding gambling activity from close friends and family members.

Answer the following questions honestly to get a clearer picture of your current gambling behaviour. If you answer "yes" to three or more of these questions, we encourage you to contact tq77bet support or reach out to a professional counselling service without delay.

If you believe gambling is becoming a problem for you or someone you care about, taking action early makes a significant difference. tq77bet strongly encourages players to use both our in-platform tools and external professional support services available in Bangladesh.

tq77bet Direct Support

Our responsible gaming team is reachable 24 hours a day, 7 days a week via live chat on the tq77bet platform. They are trained to:

• Activate deposit limits, loss limits, session limits, or time-outs on your behalf immediately.
• Process self-exclusion requests with no questions asked and no waiting period.
• Provide non-judgemental information about responsible gambling and next steps.
• Refer you to professional counselling services if appropriate.

You can also reach out by email — our support address is listed in the footer of this page as plain text. Response times for email are typically 2–6 hours. For urgent responsible gaming matters, live chat is always faster.

Guidance for Family Members and Friends

If you are concerned about a family member's gambling habits, you can contact tq77bet on their behalf to share your concerns. While we are unable to take direct action on a third party's account without their consent, our support team can advise you on how to start a conversation, what resources are available in Bangladesh, and how to support someone who may be experiencing problem gambling.

Continuing to Gamble Responsibly

For players who are not currently experiencing a problem but want to maintain healthy gambling habits, tq77bet recommends the following practical guidelines:

• Set a strict budget before each session and stick to it, regardless of whether you are winning or losing.
• Treat any gambling losses as the cost of entertainment — not as money that needs to be recovered.
• Take regular breaks during sessions. Use the reality check tool to keep track of time and spend.
• Never gamble when you are feeling stressed, depressed, or under the influence of alcohol.
• Balance gambling with other leisure activities — cricket, watching BPL or IPL matches, spending time with family, or exploring what Bangladesh has to offer.
• Review your deposit and loss limits periodically to make sure they still reflect a comfortable, affordable level.