Privacy Policy
tq77bet Data Protection

tq77bet collects personal data from players through various touchpoints during the registration process, ongoing platform use, and customer support interactions. We collect only the data that is necessary for the legitimate purposes described in this Privacy Policy. The categories of personal data we collect are outlined below.

Registration and Account Data

When you create an account on tq77bet, we collect the following information:

• Full legal name as provided during registration.
• Email address used to create your account.
• Date of birth, collected to verify that you meet the 18+ age requirement.
• Mobile phone number, used for account security and payment method linkage (e.g., bKash, Nagad).
• Residential address in Bangladesh, collected during KYC verification.
• Username and encrypted password (passwords are never stored in plain text).

Identity Verification (KYC) Data

To comply with our responsible gaming obligations and to verify player eligibility, tq77bet may request the following documents as part of the Know Your Customer (KYC) process:

• Copy of a government-issued photo ID (National ID Card, passport, or driving licence).
• Proof of address document dated within 90 days (utility bill, bank statement, or official correspondence).
• Proof of payment method ownership (e.g., screenshot of bKash or Nagad account showing your registered name and mobile number).

Financial Transaction Data

When you make deposits or request withdrawals, tq77bet records the following transactional data:

• Payment method used (bKash, Nagad, Rocket, Upay, or bank transfer).
• Transaction amounts in Bangladeshi Taka (BDT, ৳).
• Transaction timestamps and reference identifiers.
• Mobile wallet numbers or bank account details associated with transactions (stored in masked format where technically possible).

Behavioural and Usage Data

tq77bet automatically collects certain technical and behavioural data when you use the platform, including:

• IP address and approximate geographic location (city/region level).
• Device type, operating system, and browser version.
• Pages visited, games played, betting history, and session durations.
• Login timestamps and frequency of platform access.
• Clickstream data and in-platform navigation patterns used for aggregate analytics and responsible gaming monitoring.

Customer Support Communications

If you contact tq77bet's support team via live chat or email, we retain a record of the communication, including the content of messages exchanged and any attachments provided, for the purposes of resolving your query and improving our service quality.

tq77bet uses the personal data we collect for specific, legitimate purposes only. We do not process your data in any way that is incompatible with the purposes described below. Our lawful bases for processing personal data are: performance of a contract (providing our betting and casino services), legal obligation (KYC and anti-money-laundering compliance), legitimate interest (platform security and fraud prevention), and consent (where explicitly obtained for marketing communications).

Account Management and Service Delivery

Your registration and account data is used to create and maintain your tq77bet account, verify your identity and age, process deposits and withdrawals in BDT, and provide you with access to our full suite of betting and casino products including cricket betting, slots, and live casino games.

Security, Fraud Prevention, and Compliance

tq77bet processes usage and behavioural data to detect and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised account access. We use device fingerprinting, IP analysis, and pattern recognition tools as part of our fraud detection framework. This processing is carried out as a legitimate interest of the platform and as a legal obligation under applicable financial crime prevention standards.

Responsible Gaming Monitoring

Behavioural and financial data is analysed to identify patterns that may indicate problem gambling. Where such patterns are detected, tq77bet's responsible gaming team may reach out to the player, apply account-level intervention measures, or prompt the player to use available self-exclusion and deposit limit tools. This processing is a core part of our commitment to player welfare.

Customer Support

Support communication data is used solely to respond to player queries, resolve disputes, and improve the quality of our support service. Support records are retained for a defined period as described in the Data Retention section of this policy.

Platform Improvement and Analytics

Aggregated and anonymised usage data is used to analyse platform performance, identify popular games and features, and improve the overall player experience on tq77bet. This analytics processing does not involve individually identifiable data.

Promotional Communications

If you have opted in to receiving promotional communications from tq77bet, we may use your email address or mobile number to send you information about relevant offers, bonuses, and platform updates. You may withdraw your consent to marketing communications at any time by contacting our support team or following the unsubscribe instructions in any marketing message.

tq77bet may share your personal data with a limited number of third-party service providers and, in specific circumstances required by law, with regulatory or law enforcement authorities. All third-party service providers who receive player data are bound by strict data processing agreements and are permitted to use your data only for the specific purpose for which it was shared.

Payment Processing Partners

To facilitate deposits and withdrawals in BDT, tq77bet shares necessary transaction data with our approved payment processing partners, which may include bKash, Nagad, Rocket, Upay, and Bangladeshi banking institutions such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. The data shared is limited to what is strictly required to complete the transaction and comply with financial regulations.

Identity Verification Providers

tq77bet may use third-party KYC and identity verification service providers to assist with the processing and validation of identity documents submitted by players. These providers operate under data processing agreements and are not permitted to retain or use player identity documents beyond the scope of the verification task.

Game Software Providers

The games available on tq77bet are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as session tokens and game round identifiers) necessary to deliver their games. They do not receive personally identifiable information beyond what is technically required for game delivery and RNG auditing.

Legal and Regulatory Disclosure

tq77bet may be required to disclose player data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where we receive a valid legal order or where disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity. In such cases, tq77bet will disclose only the minimum data necessary to fulfil the legal obligation.

tq77bet uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your login session, and to collect aggregated analytics data that helps us improve the player experience. This section explains what cookies we use and how you can manage them.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember your preferences and actions over time. Cookies cannot be used to run programs or deliver malware to your device. tq77bet uses first-party cookies only — we do not deploy third-party advertising cookies.

Types of Cookies We Use

Managing Your Cookie Preferences

You can control or delete cookies at any time through your browser settings. Most modern browsers allow you to block cookies, delete existing cookies, or receive notifications when a new cookie is placed. Please note that disabling essential or security cookies may impair your ability to log in to tq77bet or use certain platform features. Analytics and preference cookies can be disabled without affecting your core platform access.

Browser-specific cookie management instructions are available in the help documentation for your chosen browser (Chrome, Firefox, Edge, Safari, Opera, or others).

tq77bet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply to the main categories of data we hold:

When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised in accordance with our internal data lifecycle procedures. Players who request account closure will have their data handled in accordance with the above retention schedule — data is not deleted immediately upon closure where a legal retention obligation applies.

tq77bet respects your rights in relation to your personal data. The following rights are available to all registered players and may be exercised by contacting our support team at any time via live chat or by sending a written request to support@tq77bet (plain text — not a clickable link).

Right of Access

You have the right to request a copy of the personal data that tq77bet holds about you. We will provide this information within a reasonable timeframe — typically within 30 days of receiving a verifiable request — at no charge for a first request.

Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor account details such as phone numbers and email addresses can often be updated directly within your account settings. For legal name or date of birth corrections, additional verification documentation may be required.

Right to Erasure

You may request that tq77bet delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other lawful basis for processing applies. Please note that where legal retention obligations apply (such as for financial records and KYC documents), we are not able to delete data before the mandatory retention period has elapsed, even upon request.

Right to Restrict Processing

In certain circumstances — for example, where you contest the accuracy of data we hold, or where you have objected to processing and the outcome of that objection is pending — you may request that tq77bet restricts processing of your data. During the restriction period, we will not use the relevant data for any purpose beyond storage.

Right to Object to Marketing

You have the absolute right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of such an objection, tq77bet will immediately cease sending promotional communications to your registered contact details.

tq77bet applies a layered, defence-in-depth approach to data security. We implement technical and organisational measures appropriate to the sensitivity of the data we process and the risks associated with our platform. The following security controls are in place across the tq77bet infrastructure:

• Transport Layer Security: All data transmitted between players' devices and our servers is protected using 256-bit SSL/TLS encryption, preventing interception of data in transit.
• Password Security: Player passwords are stored using strong one-way hashing algorithms. Plain-text passwords are never stored or logged at any point.
• Access Controls: Access to player data within tq77bet is granted on a strict need-to-know basis. All internal access is logged, and access rights are reviewed regularly.
• Two-Factor Authentication: tq77bet offers optional two-factor authentication (2FA) for player accounts. We strongly encourage all players to enable 2FA to enhance their account security.
• Fraud Detection Systems: Automated monitoring systems scan for unusual account activity, suspicious login patterns, and abnormal transaction behaviour in real time.
• Infrastructure Security: Our platform is hosted on secured server infrastructure with firewall protection, intrusion detection systems, and regular vulnerability assessments.
• Data Minimisation: We collect and retain only the minimum personal data necessary for each specific purpose, reducing the overall risk surface of our data holdings.

Data Breach Response

In the unlikely event of a personal data breach that poses a risk to player rights and interests, tq77bet will take immediate steps to contain the breach, assess its scope and impact, and notify affected players without undue delay. Players will be informed of the nature of the breach, the categories of data affected, and the steps they should take to protect themselves.

tq77bet reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, applicable law, or platform functionality. The effective date displayed at the top of this page will be updated whenever a new version is published. For material changes that significantly affect how we process your personal data, we will notify registered players via their registered email address prior to the changes taking effect.

Your continued use of the tq77bet platform after a Privacy Policy update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should contact our support team and, if appropriate, request account closure in accordance with the procedure described in our Terms & Conditions.

Children's Privacy

tq77bet is strictly an adult platform for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from an individual under 18, we will immediately suspend that account, delete the associated data, and refund any real-money deposits in accordance with our underage player policy. If you believe that a minor has registered on tq77bet, please notify us immediately via our 24/7 live chat support.

Contacting Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tq77bet handles your personal data, you may contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the tq77bet platform.
• Email: support@tq77bet — displayed as plain text, not a clickable link. Response time: 2–6 hours. Languages supported: English and Bengali.

We are committed to resolving all privacy-related enquiries promptly and transparently. If you are not satisfied with our response, you have the right to escalate your concern through any applicable regulatory channel available in your jurisdiction.